Every review answered. You only write the hard ones.
The tool replies to easy reviews for you, using your saved templates. The tough ones get held for you, with an AI draft ready to edit and send. Nothing sits unanswered for weeks.
The short answer
The auto reply tool answers reviews using rules you set. Good reviews get a reply picked from your templates, a different one each time. Low star reviews can be held for a person instead, with an AI draft ready to check, edit and send. The rules can cover one location or every location you run.
What is review auto reply?
Your reply rate is public. Anyone reading your profile can see which reviews you answered and which ones you ignored.
Most unanswered reviews are not hard ones. They are five star ratings that only needed a simple thank you, but no one had time to write it.
Rules handle exactly that kind of review. The simple ones get answered fast and automatically, and your attention goes to the reviews that actually need a person.
Pick which star ratings reply on their own.
Decide once which ratings get an automatic reply, which get held for a person, and which locations the rules cover.
The tool never makes that decision on its own. It runs your rules, exactly as you wrote them.
A different reply each time.
Write a handful of thank you replies. The tool picks a different one each time, so the profile never shows the same sentence ten times down the page.
Each location can have its own set, so the coffee shop can sound casual while the clinic stays formal.
AI drafts for reviews that need you.
A low star review gets a draft, not an automatic reply. The AI reads what the customer wrote and drafts an answer to it.
You edit the draft, remove any promise you cannot keep, and send it. The draft already mentions what the customer wrote, so most replies take a minute.
One rule set, or one per branch.
Run the rules on one branch, a chosen group, or everywhere. Replies no longer depend on whether a branch manager had free time that day.
You can see every reply that went out, per location, in one place. If a template starts to feel old, update it once and the tool uses the new version from then on.
Rules, templates, drafts and control
Smart rules
You decide which star ratings get a reply, and what kind.
Rotating templates
Load six templates and no wording repeats for six reviews.
AI drafts
Low star reviews come with an answer already drafted.
One, many or all locations
The same rules everywhere, or different per branch.
You stay in control
Pause auto replies any time, or switch any rating to hold.
Part of the review inbox
Replies live in the same inbox as alerts and requests.
How to set it up
- Connect your locations. Reviews from every branch land in one place.
- Write your templates. A few thank you replies in your own voice.
- Set the rules per rating. Auto reply the good ones, hold the bad ones.
- Choose the locations they cover. One branch, a group, or all of them.
- Read the replies for the first few weeks. Then improve your templates once you see them on real reviews.
Included in the one plan
- Auto reply and all 41 other tools
- Templates and AI drafts included
- All 42 tools included at every plan size
- No cost per reply sent
- Three day free trial, no credit card needed
Questions people ask
Can it reply to reviews automatically?
Yes, by rules you set. For example, four and five star reviews get a template reply on their own, and lower ratings get held for a person.
Will the replies all sound the same?
No. You write several templates and the tool picks a different one each time, so the same sentence never repeats down your profile.
What happens with one and two star reviews?
Whatever your rules say. The usual setup holds them for a person, with an AI draft ready, because a template reply under a one star review reads worse than no reply at all.
Can different branches have different replies?
Yes. Templates and rules can be set per location, so each branch sounds like itself.
Is this useful for a small business?
Yes. One location with steady reviews gets the same benefit: the thank you replies happen on their own, and only the rare hard review needs your time.
Does replying to reviews actually matter?
Yes. An unanswered review is visible to everyone deciding between you and a competitor, and a profile full of ignored reviews makes the business itself look ignored.
What does it cost?
It is part of the plan, priced from $5.33 per location,, with all 42 tools. There is no extra charge for templates or AI drafts, and the trial is three days.
New customers read your reviews before they call.
Five star thank yous go out the same day on their own. One and two star reviews wait for you with a draft attached. from $5.33 per location each month, three day trial.