# Review Alerts > Low star reviews alert you the same day they land, routed to the person who can act. The first day is the only window where much can be fixed. Source: https://localrankchecker.co/tools/review-alerts/ Site: Local Rank Checker Updated: 24 August 2026 --- Review alerts # A bad review gets worse the longer it waits. Low star reviews trigger an alert the same day they land, routed to the person who runs that location. The first day is when you can still change an unhappy customer's mind. By day nine it is too late. [Start your free trial](https://app.gbppromote.com/register)[See pricing](/pricing/) Same day alertsRouted per locationRisk alerts included ## The short answer Review alerts tell you when a review needs attention, the day it happens. Low star reviews alert immediately and route to whoever manages that location. Risk alerts go further: they watch the pattern, and warn when a location keeps slipping, so a slow decline gets noticed months before the rating visibly drops. What it is ## Why does the first day matter so much? An unhappy customer who hears back the same day often softens, updates the review, or at least stops telling the story. The same reply nine days later changes nothing, because the moment has passed. Most businesses miss that window without knowing it exists. Reviews only get checked when somebody remembers, and in busy weeks nobody remembers. With an alert, nobody has to remember. The review lands, the right person knows, and the reply happens while it still counts. the same 1 star, two timelines Replied same dayCUSTOMER SOFTENS Replied day 9NOTHING CHANGES Never repliedEVERY READER SEES IT The window that closes 01 · Same day alerts ## Low ratings never wait for a check. One and two star reviews trigger an alert the day they arrive. They do not wait for a weekly summary email or for someone to open the dashboard. Good reviews can wait for your normal check. Bad ones get their own alert right away. [See the Review Inbox →](/tools/centralised-reviews/) alerting rules 1 and 2 starsALERT SAME DAY 4 and 5 starsIN THE ROUTINE Suspicious reviewsFLAGGED TOO Same day alerts 02 · Routing ## The alert reaches someone who can act. Each alert goes to the person who manages that location, not to a shared inbox that everyone assumes someone else reads. A named person with a same day alert replies. A mailing list with a weekly digest does not. [See Multi Location Management →](/tools/multi-location-management/) who gets told Downtown 1 star → DanaALERTED Airport 2 star → SamALERTED A shared inboxNEVER Routing 03 · Risk alerts ## The slow slide, caught early. A location rarely falls apart in one week. It gets worse slowly: a few poor reviews a month, slower replies, the same complaint repeating. Risk alerts watch for that pattern and warn you while the rating still looks fine, long before the slide would move the star average. [See AI Review Response →](/tools/ai-review-response/) a slide, caught Branch 31 · rating still 4.4LOOKS FINE But 5 poor reviews in 3 weeksPATTERN Risk alert sentMONTHS EARLY Risk alerts 04 · Beyond email ## Alerts land where your team already works. Through the Zapier connector, alerts can go into the tools your team already uses all day: chat apps, ticket systems and project boards. Routing a low star alert into your chat or helpdesk is one Zapier step, and an alert in a channel people already read gets acted on. [See the Zapier Connector →](/tools/zapier-alerts/) where alerts go Low star → team chat channelINSTANT Risk alert → ops ticketTRACKED Another unread inboxAVOIDED Beyond email 05 · The record ## Response times, measured honestly. Every alert and every reply is timed, so you know how long reviews actually wait at each location, not how long everyone assumes they wait. When the answer is four days at one branch and four hours everywhere else, the fix is obvious and specific. [See Local SEO Reports →](/tools/local-seo-reports/) response times Downtown4 HOURS Northside9 HOURS Airport4 DAYS The record What you get ## The alerting toolkit ### Same day low star alerts An alert the day a 1 or 2 star review appears, one per review. ### Named person routing Each alert reaches whoever runs that location. ### Risk alerts Slow declines caught while the rating still looks fine. ### Suspicious review flags Fake looking reviews are flagged for reporting, with no reply written. ### Zapier delivery Alerts into chat, tickets or boards your team reads. ### Response time tracking How long reviews really wait, per location. How it works ## How to set it up - **Connect every location.** One alert stream covers all of them. - **Name an owner per location.** Alerts route to a person, never a list. - **Set the low star alert.** Each bad review sends its own alert, not a weekly summary. - **Turn on risk alerts.** The pattern watcher runs on its own. - **Read the response times monthly.** The slow branch shows itself. alerting, running Locations covered12 Alerts this month7 Answered same day7 Risk alerts1 · ACTED ON Told today, fixed today One flat price ## Included in the one plan - Review alerts and all 41 other tools - Risk alerts and routing included - All 42 tools included at every plan size - Zapier delivery at no extra cost - Three day free trial, no credit card needed From 8 locations$5.33 per location / month 1 location $16 · 2 to 7 flat $37 · [full price list](/pricing/) [Start your free trial](https://app.gbppromote.com/register) FAQ ## Questions people ask **Q: Which reviews trigger an alert?** One and two star reviews, the same day they land. Suspicious reviews get flagged too, routed toward reporting rather than a reply. Good reviews stay in the normal routine. **Q: Why not just check the dashboard daily?** Because busy weeks are exactly when checking stops, and busy weeks produce the most reviews. An alert does not depend on anyone remembering. **Q: What is a risk alert?** A warning about a pattern rather than a single review. Five poor reviews inside a month move the trend long before they move a 4.6 average built on four hundred reviews. **Q: Who should receive the alerts?** One named person per location. Alerts sent to a shared inbox usually get ignored, which is exactly why the routing goes to a person. **Q: Can alerts go somewhere other than email?** Yes. Through Zapier they can land in Slack, Teams, Trello, Asana or most helpdesks, wherever your team already looks. **Q: What should happen after the alert?** Open the alert, generate a draft with AI Review Response, add the detail only you know, and send it the same day. Flagged fakes go to the reporting workflow instead. ## The reply that works is the one sent today. Same day alerts, routed to a named person, with the slow declines caught months early. From $5.33 per location each month, three day trial. [Start your free trial](https://app.gbppromote.com/register)[Browse all 42 tools](/tools/)